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- Terms & Conditions | Carmelo Vacation Villas
Terms & Conditions Article 1: Preamble www.thecarmelo.com is a Website dedicated to the seasonal rental of properties, and which provides access to listings of short-term real estate rentals. The Website provides the ability to make reservations online. It is operated by CARMELO B.N LTD, registred number: 516445400, with registered office at Yehuda HaMakkabbi St 53, Tel Aviv-Yafo, Israel (hereinafter CARMELO). These Terms of Service (hereafter TOS) govern all terms of use of the Website accessible at URL www.thecarmelo.com (hereinafter the Website). They are concluded between CARMELO on the one hand and the User on the other, hereinafter collectively referred to as "PARTIES". Contract for the booking of a property in: Israel is concluded between CARMELO and the User. Important: Any use in any capacity whatsoever of the Website www.thecarmelo.com necessarily implies the unconditional acceptance by the User of these TOS. Article 2: Definitions The terms defined below give the parties the following meanings: "Resident" refers to any user registered on the Website who wishes to rent properties available online. "Listing" refers to all material concerning the rental listings, including photographs, descriptions of the property, prices and references under the description. "Services" refers to all the paid additional services provided by Carmelo on the online Website such as an extra fee for additional visitors. "Housing" refers to the available properties published on the online Website. "Member" refers to any user who registers on the Website. "Website" refers to the Website accessible at www.thecarmelo.com The Website amalgamates all online web pages hosted by CARMELO. "User" refers to any person who visits the Website, including Tenants. Article 3: Access the Website and Creating an Account The User acknowledges having the skills and means necessary to access and use the Website and has verified that the configuration used contains no viruses and is in perfect working condition. CARMELO strives to provide tenants with available and verified information or tools but will not be held responsible for errors, lack of availability of features or the presence of viruses on its Website. The Website is accessible 24 hours a day and 7 a week. CARMELO will not however be held responsible for any discontinuities of the Website and its services, whether voluntary or not. In addition, for maintenance reasons, CARMELO may interrupt the Website and will endeavor to inform users. Access to the Website is open to all online Users, as are the ads and the calendar, which displays apartment availability. However, for some Website features, Users need to be a Member in order to gain accessibility. For example, only Members may book online on the Website. As such, only individuals, be they under or over 18 years of age, may register to become a Member and/or justify an authorization from his legal representatives or any corporation acting through a natural person with legal capacity to contract in the name and on behalf of the legal person . The Member agrees not to create or use other accounts that were initially created, either under his own identity or that of a third party, without the prior written permission of the publisher. Otherwise if he did not get prior written permission, the account will be suspended, including all services associated with it. The Member is obligated to notify the publisher immediately of any compromise on the confidentiality of his password or any other third party use of which he has knowledge. Upon receiving this notification, the editor will delete the password within 48 hours, allowing access to the customer center. If the Member has selected to login using the integrated Facebook connection to the Website interface, CARMELO has the right to use the data available from the Facebook account. Once the Member has provided their Facebook username and password, CARMELO allows the Facebook login to connect automatically on subsequent logins to the Website. The data available on the Member’s Facebook account allows the User to register without having to complete a new online registration form. The personal information CARMELO requires in order to perform a reservation is collected directly from the Facebook account, with the authorization of the Member. CARMELO may make inquiries we consider necessary to help verify or check your identity or prevent fraud. In some jurisdictions, we have a legal obligation to collect identity information to comply with anti-money laundering regulations. This may include asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information. Article 4: Member obligations As part of the use of the Website, each Member undertakes not to undermine the public order and comply with laws and regulations, respect the rights of third parties and the provisions of these TOS. Each member is obliged to: Act fairly towards CARMELO and its third parties. Provide honest and sincere information to CARMELO. Use the Website in accordance with the purposes stated in this TOS. Not make use of the Website in order to commit crimes, misdemeanors or petty offenses that are punishable under the Penal Code or any other law. Not attempt to divert traffic to another Website or a competitive service. Not seek to undermine: Israel - section 416, 419, 420, 441 of the Penal Law, 5737-1977 and/or other section of the said law to automate data processing systems implemented for the launch of the Website. Not insert hyperlinks into the Website. Article 5: CARMELO Obligations The publisher strives to offer Tenants information or tools available, which are correct and verified. However CARMELO will not be held responsible for any errors, lack of availability of features or the presence of viruses on its Website. The Website is accessible 24 hours a day and 7 days a week. The editor of the Website will not, however, be held responsible for any discontinuances and interruptions of the Website and its services, whether voluntary or not. In addition, the publisher of the Website may interrupt its activity for maintenance reasons and will endeavor to inform Users of this interruption. CARMELO disclaims all responsibility: If it is unable to temporarily access the Website for technical maintenance or to update the published information In the event of computer virus attacks In the event of incomplete or incorrect User information In the event of incorrect advertisements In relations between Users In the event of abnormal use or illicit exploitation of the Website, the User will be held responsible for any damage to third parties and for the consequent actions or claims that may arise. CARMELO will not, under any circumstances, be held liable for non-performance or improper performance of contractual obligations attributable to the User, in particular during the exchange of information between Users or when publishing content by Users. CARMELO will not be held liable or deemed to have breached these terms in the event of any delay or failure when the cause of delay or non-performance is linked to a case of force majeure as defined by the applicable law. CARMELO is not responsible and thus does not repair any consequential damages suffered by Users or any third party due to the use of the Website. Here, the term "indirect" damage refers to damages that are not exclusively and directly the result of a CARMELO actions or lack thereof. Article 6: Reservation conditions The total price to be paid by a CARMELO Apartment Tenant always includes the price of the property rental, plus the listed cleaning fee and applicable local taxes. The total price to be paid by a CARMELO Villa Tenant always includes the price of the property rental, plus the listed cleaning fee, concierge services access (access fee is 100$ per night), cleaning fee during the stay (145$ per night), and applicable local taxes. The total price is also subject to optional Services (such as an extra fee for additional visitors, services provided by concierge, etc.). Damage waiver is charged in a one time fee per stay and it covers damages up to $17,000 (seventeen thousand dollars), being that the maximum coverage per item will be $5,000 (five thousand dollars). Any real property damage will incur in a charge of at least $2,500 (two thousand and five hundred dollars). The fees, charges and deposit are all detailed in the Listings. These amounts correspond to the prices and fees that we know are in effect when the contract is agreed upon. Fees that are not under our control (such as local taxes, etc.) may be higher or lower than we publish (for instance, if they have changed in the meantime). These will be finally determined according to the rate that applies on the check in and check out dates. If your reservation was made through another online provider and not through CARMELO website, it is possible that the online provider did not charge you for the listed cleaning fee, applicable local taxes and optional Services. If that is the case, CARMELO will charge you for the remaining amounts. Carmelo Vacation Villas has one moderate cancellation policy where guests receive a refund upon cancellation more than 14 days prior to the check-in date. In the case of cancellations or changes in booking within 14 days of the check-in date, no full or partial refund will be granted. The Cleaning Fee will be refunded for any reservation cancellation, as long as the guest has not checked out. Credit card payments will be charged an extra fee of 3%. This fee is non-refundable. Please Note: Applicable taxes will be retained and remitted. The delivery time of the Services can be from one to three days, prior to booking, according to the Service chosen. The amount of security deposit varies between the properties. It will be requested before check in, and refunded/returned after check out if no damages are found in the apartment, as described at article 7 of the present TOS. After the Tenant selects the property and the extra Services, he will complete the reservation process by paying with a credit card or via the Paypal secure payment module directly on the Website. The prices are in Dollars and the commission on extras proposed by CARMELO varies according to the proposed Services. CARMELO offers the secure payment system PAYPAL. The cost of credit card payment is entirely the responsibility of the Member. The proposed method of payment is SSL secured payment. This payment protocol is standard and recognized worldwide for the protection of data transmitted over the internet. It is available on almost all Internet browsers (Internet Explorer, Microsoft, Navigator V1.1, Netscape, Firefox etc.). The information Members provide of their credit or debit cards (number, expiration date of validity, etc.) is encrypted before the sending of the email to the transactions payment server. The amount of the reservation will be charged by: Israel - Carmelo (Ben Peretz) Any claims should be sent by email to www.thecarmelo.com Article 7 : Withheld Security Deposit The security deposit is subjected to be withheld for the following reasons: Damaged or broken furniture Damaged kitchen appliances or lighting Damaged television of Hi-Fi equipment Stained or damaged walls and upholstery Broken dishes, windows or mirrors Damaged or missing accessories Breaking property rules Flooding or fire In order to avoid any conflicts, CARMELO recommends that if something is damaged during your stay, contact your Guest Relations. Article 8: Online Comments Only members who have stayed in the precise locations may evaluate the accommodations. Each Tenant will receive an email message within 48 hours after checkout reminding them to comment and assess the precise housing in which they stayed. CARMELO has a pre-moderation power over the comments left by Members. Comments must, in any event, not conflict with any laws and regulations, morality and public order, nor denigrate disproportionately the accommodations displayed on the Website. CARMELO has also provided tools that enable members to share the advertisements across different community Websites, social networks and blogs published by third parties. CARMELO exclusively allows the User to share this type of communication for promotional purposes, excluding any commercial use or promotions unrelated to CARMELO projects. Article 9: Waiver of right of withdrawal Israel According to the Consumer Protection Law 5741-1981 and the Regulation No. 2(3) to the Consumer Protection Regulations (cancelling of a transaction), 5771-2010, the Consumer may cancel the reservation and/or the service within 14 days from the reservation's date, provided that the date the service is due to commence is not less than 7 days from the day of reservation. Article 10: Penalty measures In case of violation of these TOS, CARMELO reserves the right to take the following measures with the Member concerned: - Suspend the Member's account during all the initiated procedures. - Delete the Member's account at the end of the procedure. Members whom the above sanctions and/or restrictions and/or suspensions on the Website apply to, may not open a new account on the Website. Article 11: Data protection Data Protection rights are provided in the email sent by info@thecarmelo.com indicated by the subject line « DATA PROTECTION », which encloses a copy of the Member’s identity document. Article 12: Limitation of Liability CARMELO disclaims all responsibility: If it is unable to temporarily access the Website for technical maintenance or to update the published information In the event of computer virus attacks In the event of incomplete or incorrect Users information In the event of incorrect advertisements In relations between Users In the event of abnormal use or illicit exploitation of the Website, the User will be held responsible for any damage to third parties and for the consequent actions or claims that may arise Regarding the content posted by the Tenants, CARMELO has moderating rights on the comments left by them. Tenants will be invited to comment on the Website in an email sent by CARMELO 48 hours after the end of their stay at the CARMELO property. TRAVEL-RELATED SERVICES THAT CARMELO CONNECTS YOU WITH, SUCH AS AIRPORT TRANSFERS, LUGGAGE STORAGE AND CITY TOURS, ARE PROVIDED BY THIRD PARTIES, NOT CARMELO. CARMELO DISCLAIMS ANY AND ALL RESPONSIBILITY AND LIABILITY FOR THOSE SERVICES AND THEIR ADEQUACY, SAFETY, QUALITY OR CREDIBILITY. CARMELO will not, under any circumstances, be held liable for non performance or improper performance of contractual obligations attributable to the User, in particular during the exchange of information between Users or when publishing content by Users. CARMELO will not be held liable or deemed to have breached these terms in the event of any delay or failure when the cause of delay or non-performance is linked to a case of force majeure as defined by case law courses and French courts. CARMELO is not responsible and thus does not repair any consequential damages suffered by Users or any third party due to the use of the Website. Here, the term "indirect" damage refers to damages that are not exclusively and directly the result of a CARMELO actions or lack thereof. Article 13: Intellectual Property Except for content posted by Users, the brands, logos, slogans, graphics, photographs, animations, videos and texts found on the Website are the exclusive intellectual property of CARMELO and may not be reproduced, used or represented without the prior express consent of CARMELO under penalty of prosecution. Total or partial representation of the Website and its contents, by any means whatsoever, without the prior express consent of CARMELO is prohibited and constitutes an infringement punishable by: Israel. the ninth chapter of the Copyright Law, 5768-2007 The insertion of deep links to a page on the Website is prohibited without the prior written consent of CARMELO. CARMELO expressly forbids: the extraction, by permanent or temporary transfer of all or a qualitatively or quantitatively substantial part of the contents of a database to another medium by any means and in any form whatsoever, and the reuse of all or a qualitatively or quantitatively substantial part of the database content. Article 14: Enforceability of TOS These TOS are binding upon registration of a Member on the Website. These TOS are binding throughout the operating life of the Website, and until new TOS replace the present. Article 15: Modification of TOS CARMELO hereafter reserves the right to change the above TOS at any time. The changes will take effect 48 hours after publication. Users will be informed of TOS changes by consulting the date of last update of the TOS. Article 16: Validity of TOS The fact that one of the Parties did not require the application of any provision of these TOS, whether permanently or temporarily, shall under no circumstances be regarded as a waiver of such provisions. If any provision of these TOS were to be invalid under a legislative or regulatory provision in force and / or a court decision having force of res judicata, it will be deemed unwritten but will not affect the validity of the remaining provisions which shall remain fully applicable. In this case, the Parties will agree upon a new provision to replace the one declared null and irrelevant. It is stated that the new provision must resemble and comply as much as possible with the spirit and the economic impact on the Parties of the provision replaced. Article 17: Governing Law and Jurisdiction THESE TERMS ARE GOVERNED in accordance with the laws as set forth in the table below. FOR ANY DISPUTE, ONLY THE COURTS set forth in the table below WILL BE COMPETENT. This applies to substantive rules and procedural rules, notwithstanding the execution venues substantial or accessory obligations. If Apartment is in: Israel The governing Law is: Israel Venues lies exclusively in courts sitting in: Tel Aviv Article 18: General Provisions The fact that one of the Parties did not demand the application of any provision of these TOS, whether permanently or temporarily, shall under no circumstances be regarded as a waiver of such provisions. These TOS do not grant any guarantee or exclusivity for the provision of services to Users. If any provision of these TOS were to be invalid under any law or regulation in force and / or a court decision having force of res judicata, it will be deemed unwritten but will not affect the validity of the remaining provisions which shall remain fully applicable. Contact Carmelo To ask any questions regarding this Privacy Policy or use the website, contact Carmelo: contact@thecarmelo.com
- Press | The Carmelo
Our Press Section Get in touch with our press dept. contact@thecarmelo.com NEW Press
- Stay Safe | Carmelo Vacation Villas
The Carmelo Health & Cleanliness Program Our Commitment To Keeping You Safe And Healthy With Leading Cleaning Standards Carmelo has a strong reputation for providing you with pristine, well-maintained accommodations. At the start of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment to keeping you safe and healthy, we have expanded on those industry-leading cleaning standards with the launch of our health and cleaning program Stay Safe. All our cities are required to adhere to safety and hygiene procedures including all local laws. We are closely following the recommendations of global and local public health authorities (including the WHO and CDC). Our already rigorous hygiene protocols have been reviewed and adapted to the current situation. When you stay with us, you can rest assured that stringent internal protocols are being followed and heightened comprehensive cleanliness standards are being enforced. The Stay Safe program addresses the following key areas: Housekeeping We follow a strict cleaning and disinfecting protocol to clean the entire apartment after guests depart and before the next guest arrives. Enhanced and thorough cleaning protocols have been implemented in all of our apartments. The entire apartment including all high touch-points, for example, faucets, door handles, light switches, thermostats, clocks and hangers are cleaned with chemical disinfectants with an alcohol solution of at least 70%. Towels and linens have been washed and dried on the highest settings. We have increased the frequency of cleaning and disinfecting in all our lobbies. Carmelo Employees and Staff Requirements We are committed to ensuring the safety of all our employees. Social distancing is being practiced to limit the spread of the virus. Carmelo is committed to measuring the temperature of its employees regularly. Our employees have all completed enhanced COVID-19 awareness training. All our employees follow strict guidelines, including frequent and stringent hand-washing protocols, and housekeepers/laundry staff wear both gloves and a mask at all times. Employees are empowered to stay home if unwell and are fully educated on how to maintain a safe and clean home. All our outsourced cleaning companies and our own cleaners have signed a charter committing to adhere to all our stringent safety and hygiene procedures and cleaning standards. The entire Carmelo team are on standby 24/7 to support and coordinate with local and regional authorities. The Carmelo Stay Safe program has been designed with your health and wellbeing in mind so that you can rest confidently in the safety of a Carmelo apartment.
- Last Minute Offers | The Carmelo
NEW Have a look at our exclusive offer, for bookings made within the next month. Get $500 off with the code: LASTMINUTECLUB Last Minute villa discounts LASTMINUTECLUB -$500 code: Galei Beach House 12 Guests, 4 Bedroom, Private Heated Pool, 5 minutes walk from beach. Green Fields Villa 8 Guests, 4 Bedroom, Private Pool, Surrounded by greenery. Presidential Villa 10 Guests, 5 Bedrooms, Heated Pool, Gym, Elevator 7 minutes walk from beach. M Sea View Villa 10 Guests, 5 bedrooms, Elevator, Balcony, 2 minutes walk from the beach. HaMeginim Villa 10 Guests, 5 Beds, Elevator, Swimming Pool, 10 Minutes walk from beach. - minimum age is 12 Keren Villa 14 Guests, 5 Beds, Heated Pool, Yoga Studio, Surrounded by greenery. Secret Villas some of our exclusive villas are not listed contact us
- FAQ | The Carmelo
FAQ Your Arrival Your Stay Arrivals & Departures Carmelo Deals - Extra Service Cancellation Policy Payment Will someone from Carmelo meet me at the property? Depending on your time of arrival, our Guest Relations rep will be waiting for you inside the property to hand you the keys and show you around. If outside of office hours, you will be guided to a self check-in, whereby you can let yourself in. 48 hours prior to your arrival, our team will contact you to confirm the check-in time. If there are any changes to your plans, please let us know as soon as you can. Who is my point of contact? One of our Guest Relations team will be available to answer your questions and help with any requests before and after your arrival - from arranging a baby crib at the property to booking restaurants and attractions during your stay. What are the basic amenities in a Carmelo Property? All our properties are equipped with high-end toiletries & bathroom amenities, plush towels & linen and most of them have a Nespresso machine with capsules provided. Every property has a dishwasher, washing machine and clothing line, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, WiFi and a fully equipped kitchen. We also offer extended housekeeping services such as laundry, dry cleaning & grocery delivery which can be requested when making your reservation or added during your stay. Do we need to bring an ID or passport? Yes, we will need to make a copy of your passport. All tourists will be required to show a B2 slip from the airport in order to be eligible for a VAT refund. Will you need a security deposit? Yes, a security deposit will be taken in cash/ bank transfer or will be blocked on your credit card and released 48 hours after your departure. What's the security deposit for? In case of: Damaged or broken furniture, damaged appliances or lighting, damaged television or sound system, stained or damaged walls and upholstery, broken dishes, windows or mirrors, damaged or missing accessories , flooding or fire. If damage is incurred during your stay, please contact your Guest Relations rep. Can I extend my stay once I'm in the property? Of course! It is, however, subject to availability. Contact your Guest Relations rep to make the request. If the property is available, we will be happy to accommodate you, if there is no availability, we’ll try to offer another similar property. Should I provide my own linen and towels? No need, all our properties are equipped with high-end bathroom amenities and plush linen and towels. Should we wash our sheets before check out? Absolutely not - we'll take care of all that. All you need to do is sit back and relax. Are there any cleaning products in my holiday property? All our properties are cleaned and organised to a high standard ahead of your arrival. If needed, the properties are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations. Do Carmelo properties have an internet connection? All of our properties have WiFi internet connection. Are there any ho use rules? Our properties have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email. How many sets of keys will I get? You'll be provided with one set of keys. But larger properties (3 bedrooms or more) will grant an additional set. Some properties also have digital door codes. Who do I speak to if I experience issues with the property? Just call or chat with your Guest Relations rep, and we'll address the problem right away Can I get a price quote without booking? Sure, you can do it easily through the website – just select your dates and property and follow the reservation process for a price quote.. In order to secure your selected holiday property, we recommend not to delay your booking while the place is still available, Carmelo properties tend to get snapped up pretty fast ;) Can I cook in the property? Go ahead and unleash your inner master chef! Each property comes with a fully-equipped kitchen. Where can I park? Some of our properties have designated parking spaces. For those that don't, the best parking would be on parallel streets where the sidewalk is unmarked. You can also park where the sidewalk is marked blue and white, however, this is paid parking (by meter) and you will need to download the 'Pango' app. Is it safe? All Carmelo properties are completely secure with private access only. Moreover, thanks to our property insurance policy, you can enjoy your stay worry-free. At what time can I check-in and check-out? Check-in is available from 15:00 and check-out is at 11:00 on the day of your departure. What if I want to have an early check-in or a late check-out? An early check-in is certainly possible as long as the property is ready. If a late check-out is available, you'll be charged half the price of the following night. Depending on the circumstances, we'll try and find the best solution for you. Can I store my luggage with you if I leave a little later or come earlier than my check-in time? Yes, you're more than welcome to drop off your bags with your Guest Relations rep for a few hours. Will someone be there when I leave? This can be coordinated with your Guest Relations rep and will depend on your time of departure. What should I do when I leave? Just leave the keys. Please make sure to turn off all lights, air conditioning and leave the doors and windows shut. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that. We know that as a modern traveller, you enjoy the finer things in life and like to treat yourself right (all the more so while on vacation) - so we added even more services to cater to your comfort - something we like to call the “Extra Carmelo Services”. Whether you’d like an airport transfer, housekeeping, a private chef, dry cleaning, and so much more - we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated Carmelo Guest Relations representative. What is your cancellation policy? Carmelo Vacation Villas has one moderate cancellation policy where guests receive a refund upon cancellation more than 14 days prior to the check-in date. In the case of cancellations or changes in booking within 14 days of the check-in date, no full or partial refund will be granted. * The Cleaning Fee will be refunded for any reservation cancellation, as long as the guest has not checked out. ** Credit card payments will be charged an extra fee of 3%. This fee is non-refundable. Please Note: Applicable taxes will be retained and remitted. Security Deposit: A specific amount of security deposit will be transferred in bank transfer or blocked on your credit card prior to your arrival. It will be released up to 5 business days after your check out date. Can I get a receipt for the payment? Yes no problem, just mention it to your Guest Relations rep. Is water, internet and electricity included in the fee? Yes. No additional fees will be charged. Can I pay using my PayPal account? No, unfortunately we don't support PayPal at the moment. Can I pay using my credit card? Yes, the option will be presented during the payment process. Can I pay in dollars? Yes. Just choose dollars as your selected currency when making the payment How much do I pay in cleaning fees? The cleaning fee will be shown when you make the booking and is calculated according to the number of rooms in the property.
- Carmelo Vacation Villas | Wingate Villa
Wingate Villa Come enjoy this newly completed modern holiday villa with a gym, a sunny pool to dip in the warm Israeli summer days and a huge lush and garden. It’ll be your home away from home. This Carmelo managed villa is fully equipped for all your vacation needs and wants. 6 Bedrooms 5 Bathrooms Beach Club Access 10 Minutes walk from the beach Heated Pool Gym Room Concierge Service Garden Cinema Room About the House T he villa comes with a swimming pool, a gym, a cinema room, a spacious living area, dining area and kitchen and rooms. It's a fully equipped, designed space to give you all the conveniences that you might need for a comfortable, relaxing and joyous stay. The Neighbourhood Located in the exclusive Herzliya Pituach, the villa is 2 minute walk from the beach. In the neighbourhood you will find bakeries and coffee shop, local restaurants and convenience stores. Communication We have a responsive 24\7 service our on site team is here to assist with whatever is required. We supply concierge services. More Information Guests must supply a photo of the entry slip (B2 SLIP) before the check in, in order to avoid a VAT charge of 17%. Check In 15:00 Check Out 11:00 About the Neighbourhood What to do around Herzliya Pituah & more Enjoy the freshest fish at Nammos The sea food and fish restaurant is located on the port with beautiful sea views the restaurant is moments away from the villa. Grab a fresh juice at Blend At walking distance from the villa, Blend is a healthy bakery & coffee shop with healthy treats and juices. Check out Carmel Market In the mood to visit a market, we recommend 'Shuk Hacarmel' in Tel Aviv. With local food and vendors, Open from Sunday to Friday! Relax at Gazebbo, Private Beach Club Get access to Herzliya's private beach club while staying in Carmelo's Wingate Villa. Secret Villas some of our exclusive villas are not listed contact us Contact to Book
- Real Estate | The Carmelo
Real Estate by Carmelo Buy, Sell & Rent Exclusivity NEW properties Properties for sale Herzliya Pituah Congress Villa Plot: 450 sqm Built: 350 sqm 5 bedrooms 5 bathrooms Price: ₪22,500,000.00 Herzliya Pituah Marina Ocean Front Built: 350 sqm 2 bedrooms 2 bathrooms Price: ₪ 13,000,000.00 Herzliya Pituah Wingate Villa Plot: 753 sqm Built: 500 sqm 5 bedrooms 5 bathrooms Price: ₪ 25,500,000.00 Herzliya Pituah Galei Beach House Plot: 1 dunam Built: 420 sqm 4 bedrooms 4 bathrooms Price: ₪ 25,000,000.00 Herzliya Pituah Presidential Villa Plot: 500 sqm Built: 420 sqm 5 bedrooms 5 bathrooms Price: ₪24,000,000.00 Herzliya Pituah Daniel Luxury Built: 350 sqm 2bedrooms 2 bathrooms Price: ₪ 22,000,000.00 Herzliya Pituah Shlomzion Plot: 450 sqm Built: 350 sqm 5 bedrooms 5 bathrooms Price: ₪ 39,000,000.00 Herzliya Pituah Vineyard Villa 5 bedrooms 5 bathrooms Price: ₪ 39,000,000.00 Herzliya Pituah JM Villa Plot: 500 sqm Built: 380 sqm 6 bedrooms 6 bathrooms Price: ₪ 17,000,000.00 Contact Us We're here to have a talk, contact@thecarmelo.com , or +972545800700
- Privacy Policy | Carmelo Vacation Villas
Carmelo Privacy Statement We at CARMELO B.N. LTD, 516445400 (“Carmelo”, “Company”, “we”, “us”, “our”) respect your privacy. This Privacy Statement (“Policy”) explains the privacy practices for the Carmelo Website and mobile application (“Website” and “App”). It also describes the rights and options available to you with respect to your information Personal Data We Process To set up your account on Carmelo we will collect your email address, password and full name, or collect such information from your Google account. Initial Account Sign-up. To sign up to Carmelo, you will be asked to provide your email address, password and full name. Alternatively, you can connect through your Google account and we will collect your account information, such as name and email address, from this service. To make a reservation on Carmelo we will collect your booking information directly from you or from third parties that you have made your reservation through. Booking Information. To make a reservation on Carmelo you will be asked to provide your full name, telephone number, e-mail address, home address, payment information, number of guests, destination, transportation arrangements, check-in and checkout dates. Alternatively, we may collect such information from third parties that you have made your reservation through. We also receive your ground transportation arrangement information through third party partners that you’ve made arrangements with. When you check-in, we will collect your own and your guests’ passport information and take a copy of it. Identity Documents. When you check-in to your accommodation, we will collect and process your own and your guests’ passport information and take a photocopy of it, including name, passport number, issuance and expiry date, country and nationality, place of issuance, and photograph. We collect information relating to technical and customer support requests you contact us with. Support. When you contact us for technical and customer support requests, we collect the information included in your request and in follow-up interactions we have with you. If you subscribe to our newsletter, we will use your email address for marketing purposes. Newsletter Subscription. To subscribe to our newsletter and receive promotional materials and special offers, we will collect your email address (“Promotional Emails”). You may opt-out of our promotional emails by sending an email to info@thecarmelo.com You may 'opt-out' of using your information for Promotional Emails at any time by sending an email to: info@thecarmelo.com You are not legally required to provide us your information. You do not have a legal duty to provide the above information. However, you will not be able to sign up to and use Carmelo, and make reservations, without providing the above information. We automatically collect information about the locking and unlocking of the apartment door when using the App’s smart lock feature. Smart Lock Information. When you use App’s Smart Lock feature for locking and unlocking your apartment door, we collect the date and time of lock or unlock, the property in question, the lock id, the action taken and who has taken it. We will automatically collect information about your personal computer and mobile device. Device Information. We collect information about your personal computer or mobile device (“Device”), including language preferences, the Device model, its operating system, browser you use, its version and language preferences, mobile network information and the Internet Protocol (IP) address through which you accessed the App and Website. We also collect analytics information about your use of Carmelo. Analytics Information. We record and collect aggregated (statistical) analytics information, including your session durations, the content you accessed, your interactions and user-interface clicks, and the frequency and scope of your use of Carmelo. The overall personal information outlined above will be referred to as the "Information" or “Personal Information”. How We Process And Use Personal Data We process your data for the following purposes: To operate Carmelo and provide its services and features. We process your Initial Account Sign-up information, Booking Information, Device information and Smart Lock Information to operate Carmelo and provide you and all other users with its services, features and functionality. To send you administrative notifications relating to Carmelo. We process your ground transportation arrangement information for timely preparation and availability of your accommodation. We process your Initial Account Sign-up information and Booking Information to send you administrative notifications relating to Carmelo. You can control your notification settings and preferences through your account on Carmelo. To send you promotional messages relating to Carmelo. We process your Initial Account Sign-up information and Booking Information or your Newsletter Subscription information to send you promotional emails relating to Carmelo, unless you have indicated your desire not to receive promotional emails from us (either during your sign-up or at any later time). To develop and enhance Carmelo. We process your Analytics Information and Device information to understand how users interact with Carmelo so that we can further develop and enhance Carmelo. To provide user technical or customer support. We process your Initial Account Sign-up information, Booking Information and Support information to provide you technical or customer support in response to inquiries on these topics. When Your Personal Data Is Shared With Others We will not share your information with third-parties, except in the events listed below or when you provide us your explicit and informed consent We share your information with our service providers helping us operate our business. We will share your personal information with our service providers who assist us with the internal operations of Carmelo. These companies are authorized to use your personal information only as necessary to provide these services to us and not for their own promotional purposes. We do not sell your personal information to third parties. The service providers we use include Isracard, Amazon, Google, TreeBase, SafeCharge, Nuki, Intercom, Matrix, and AutoPilot. If you violated the law, we will share your information with competent authorities. If you violated any applicable law, your information will be shared with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation. We will share your information if we are legally required. If we are required to disclose your information by a judicial, governmental or regulatory authority. For example, authorities often require us to collect guests’ Identity Document information and share it with them. Children’s Privacy We do not knowingly or intentionally collect information about children who are under 13 years of age. Carmelo is not intended for children under the age of 13. We do not knowingly or intentionally collect information about children who are under 13 years of age. IF YOU ARE UNDER THE AGE OF 13 YOU MAY NOT USE THE APP IN ANY WAY. Security And Data Retention We retain personal data as needed to support Carmelo and thereafter for compliance and legal purposes. We retain personal data for the duration needed to support our ordinary business activities operating Carmelo. Thereafter, we will continue to retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our Terms of Use. We implement measures to secure your Information We implement measures to reduce the risk of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that Carmelo will be immune from information security risks. California Residents When you use Carmelo, other parties may collect personally identifiable information about your activities over time and across different websites or online services. The following disclosure is made pursuant to California Online Privacy Act (CA Civil Code § 22575): When you use our service, other parties, such as Google, may collect personally identifiable information about your activities over time and across different websites or online services. Cookies And Other Trackers What are cookies? Cookies are text files, comprised of small amount of data, that are saved on your computer or other device (e.g. smartphone, tablet, etc.) when you use the internet and visit various websites. The information that the cookies maintain is read by the website you visit, during the session of your visit to the website (these are called ‘session’ cookies), and when you return to visit it again (these are called ‘persistent’ cookies). We also use techniques called web beacons and web pixels for purposes similar to the use of cookies. We use cookies necessary to operate Carmelo, for statistics, for marketing purposes and to remember your preferences. We use cookies for a number of purposes: Necessary. Cookies that are strictly necessary for the functioning of Carmelo. Carmelo cannot operate properly without these cookies. You can set your browser to block or alert you about these cookies, but some parts of Carmelo may not function properly. Preferences. Cookies that remember your choices when you use Carmelo and allow Carmelo to operate by reflecting your preferences. Statistics. Cookies that help us understand how you and other users interact with Carmelo by collecting data that does not directly identify you. Marketing. Cookies that track your use of Carmelo and allow us to tailor content, both on and off Carmelo, that we believe is relevant to you. You can always delete or disable cookies You can always delete the cookies saved on your device through your browser or device settings. You can also disable cookies for future uses through the settings options of your browser or device. Additional GDPR Information The joint data controllers of your personal data. The following are the joint data controllers for the purposes of the personal data we process about you: Carmelo, which may be contacted at: Yehuda HaMakkabbi St 53, Tel Aviv-Yafo, Israel. When you make a reservation through Carmelo, the following are additional joint data controllers for the purposes of the personal data we process about you, based on the location of the accommodations you reserved: For booking an apartment in Israel: Carmelo, which may be contacted at: contact@thecarmelo.com Legal bases for processing your information. The legal basis under EU law for processing your information for the purpose of operating Carmelo and providing its features is the performance of our Terms of Use contract with you and our legitimate interests in the proper management and operation of Carmelo. The legal basis under EU law for processing your information for the purpose of sending you administrative and promotional notifications relating to Carmelo is our legitimate interests in informing users of administrative issues and promoting Carmelo’s business. The legal basis under EU law for collecting and processing your information for Promotional Emails is your explicit consent. The legal basis under EU law for processing information to provide you technical or customer support is our legitimate interests in assisting our users on issues relating to their use of Carmelo. The legal basis under EU law for processing Analytics Information and Device Information to further develop and enhance Carmelo is our legitimate interests in understanding Carmelo’s business performance and enhancing Carmelo’s business. The legal basis for sharing your information with competent authorities and with third parties for the purpose of handling violations is our legitimate interests in enforcing our legal rights. The legal basis for disclosing your information at the request of a judicial, governmental or regulatory authority is our compliance with legal obligations to which we are subject. The legal basis for processing your information for the purpose of notifying you or providing you with updates to this Policy is our legal obligation under the GDPR. We will transfer your Information internationally only in accordance with applicable data protection laws. Information we collect from you will be processed and the EU and in Israel, that is recognized by the European Commission as having adequate protection for personal data. When we transfer your Information from within Europe to other jurisdictions outside Europe, we will do so by using adequate safeguards determined by the EU Commission. You have certain rights to access, update or delete your information, obtain a copy of your Information, withdraw your consent and object or restrict certain data processing activities. You have the following rights under the GDPR: Right to Access your personal data that we process and receive a copy of it. Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed. Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate. Right to Withdraw Consent to processing your personal data, at any time. If you do that, we will still process certain information on legal basis other than consent, as described in this Policy. Withdrawing your consent will not affect the lawfulness of data processing we carried out based on your consent before such withdrawal. Right to Object, based on your particular situation, to using your personal data on the basis of our legitimate interests. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise or defense of legal claims. You may also object at any time to the use of your personal data to send you promotional emails. Right to be Forgotten. Under certain circumstances, such as when your right to object overrides our legitimate interests, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation we are subject to under laws in EU Member States or for the establishment, exercise or defense of legal claims. If you wish to exercise any of these rights, contact us at contact@thecarmelo.com . We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with information that you have asked for, we will explain the reason for this. You have a right to submit a complaint to the relevant supervisory data protection authority. Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or of an alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here. Changes To This Privacy Statement If we change this Statement, we will provide you notice of such change through Carmelo. From time to time, we may change this Policy, in which case we will inform you of the updated Policy by emailing you. Contact Us You can contact us at contact@thecarmelo.com . Should you have any inquiries, complaints or suggestions, you may contact us at contact@thecarmelo.com . We will do our best to resolve your issue in a timely manner.
- home owners | The Carmelo
Renting out your place? We'll manage it NEW Howitworks Submit your House Are you looking to have your property managed? At Carmelo we manage some of the most exclusive properties is Israel. Enjoy your home effortlessly and rent it out with us to trustworthy, vetted guests the rest of the year. We have a way to make every situation work. We build long term relationships built on trust. Our team provides all year round property maintenance. Your home is cared for inside out and kept perfectly clean. Return to the comfort of your home, just as you left it. Our Expertise Your home deserves the best management and you deserve an expert partner to help you make the most of it effortlesly. Revenue & Bills Our trusted finance team can manage the payments for services related to the property and ensure they are paid for in a timely manner. Maintenance All year round property maintenance by our team. Your garden is cared for and your home kept perfectly clean. Return to your home, just as you left it. ContactUs We're here to have a talk, contact@thecarmelo.com , or +972545800700 This is our promise and it’s just the start.
- Cancellation Policy | Carmelo Vacation Villas
Cancellation Policy Carmelo understands the needs of our guests and has set a moderate cancellation policy for all reservations: Guests receive a full refund upon cancellation more than 14 days prior to the check-in date. In the case of cancellations or changes in booking within 14 days of the check-in date, no full or partial refund will be granted. * The Cleaning Fee will be refunded for any reservation cancellation, regardless of the cancellation policy. ** Credit card payments will be charged an extra fee of 3%. Please Note: Applicable taxes will be retained and remitted. Security Deposit: A specific amount of security deposit will be transferred in bank transfer or blocked on your credit card prior to your arrival. It will be released up to 5 business days after your check out date. Damage Waiver: A small damage waiver fee of 285 shekel per reservation is charged