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The Carmelo Health & Cleanliness Program

Our Commitment To Keeping You Safe And Healthy
With Leading Cleaning Standards

Carmelo has a strong reputation for providing you with pristine, well-maintained accommodations. At the start of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol.

Now, as part of our ongoing commitment to keeping you safe and healthy, we have expanded on those industry-leading cleaning standards with the launch of our health and cleaning program Stay Safe.

All our cities are required to adhere to safety and hygiene procedures including all local laws. We are closely following the recommendations of global and local public health authorities (including the WHO and CDC). Our already rigorous hygiene protocols have been reviewed and adapted to the current situation.

When you stay with us, you can rest assured that stringent internal protocols are being followed and heightened comprehensive cleanliness standards are being enforced.

The Stay Safe program addresses the following key areas:


  • We follow a strict cleaning and disinfecting protocol to clean the entire apartment after guests depart and before the next guest arrives.

  • Enhanced and thorough cleaning protocols have been implemented in all of our apartments. The entire apartment including all high touch-points, for example, faucets, door handles, light switches, thermostats, clocks and hangers are cleaned with chemical disinfectants with an alcohol solution of at least 70%.

  • Towels and linens have been washed and dried on the highest settings.

  • We have increased the frequency of cleaning and disinfecting in all our lobbies.


Carmelo Employees and Staff Requirements

  • We are committed to ensuring the safety of all our employees. Social distancing is being practiced to limit the spread of the virus.

  • Carmelo is committed to measuring the temperature of its employees regularly.

  • Our employees have all completed enhanced COVID-19 awareness training.

  • All our employees follow strict guidelines, including frequent and stringent hand-washing protocols, and housekeepers/laundry staff wear both gloves and a mask at all times.

  • Employees are empowered to stay home if unwell and are fully educated on how to maintain a safe and clean home.

  • All our outsourced cleaning companies and our own cleaners have signed a charter committing to adhere to all our stringent safety and hygiene procedures and cleaning standards.

  • The entire Carmelo team are on standby 24/7 to support and coordinate with local and regional authorities.


The Carmelo Stay Safe program has been designed with your health and wellbeing in mind so that you can rest confidently in the safety of a Carmelo apartment.

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