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FAQ

Will someone from Carmelo meet me at the property?                                       Depending on your time of arrival, our Guest Relations rep will be waiting for you inside the property to hand you the keys and show you around. If outside of office hours, you will be guided to a self check-in, whereby you can let yourself in. 48 hours prior to your arrival, our team will contact you to confirm the check-in time. If there are any changes to your plans, please let us know as soon as you can.

Who is my point of contact?
One of our Guest Relations team will be available to answer your questions and help with any requests before and after your arrival - from arranging a baby crib at the property to booking restaurants and attractions during your stay.

 

What are the basic amenities in a Carmelo Property?
All our properties are equipped with high-end toiletries & bathroom amenities, plush towels & linen and most of them have a Nespresso machine with capsules provided.
Every property has a dishwasher, washing machine and clothing line, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, WiFi and a fully equipped kitchen. We also offer extended housekeeping services such as laundry, dry cleaning & grocery delivery which can be requested when making your reservation or added during your stay.  

Do we need to bring an ID or passport?
Yes, we will need to make a copy of your passport. All tourists will be required to show a B2 slip from the airport in order to be eligible for a VAT refund.

Will you need a security deposit?
Yes, a security deposit will be taken in cash/ bank transfer or will be blocked on your credit card and released 48 hours after your departure.

What's the security deposit for?
In case of: Damaged or broken furniture, damaged appliances or lighting, damaged television or sound system,  stained or damaged walls and upholstery, broken dishes, windows or mirrors, damaged or missing accessories , flooding or fire. If damage is incurred during your stay, please contact your Guest Relations rep.

Can I extend my stay once I'm in the property?
Of course! It is, however, subject to availability. Contact your Guest Relations rep to make the request. If the property is available, we will be happy to accommodate you, if there is no availability, we’ll try to offer another  similar property.

Should I provide my own linen and towels?
No need, all our properties are equipped with high-end bathroom amenities and plush linen and towels.

Should we wash our sheets before check out?
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.

Are there any cleaning products in my holiday property?
All our properties are cleaned and organised to a high standard  ahead of your arrival. If needed, the properties are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.

Do Carmelo properties have an internet connection?
All of our properties have WiFi internet connection.

Are there any house rules?
Our properties have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email.

How many sets of keys will I get?
You'll be provided with one set of keys. But larger properties (3 bedrooms or more) will grant an additional set. Some properties also have digital door codes.

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