Carmelo Privacy Statement

BEN PERETZ, CERTIFICATE OF LICENSED DEALER 300513926 ("Carmelo", "Company", "we", "us", "our") respect your privacy. This Privacy Statement ("Policy") explains the privacy practices for the Carmelo Website and mobile application ("Website" and "App"). It also describes the rights and options available to you with respect to your information

Personal Data We Process

To set up your account on Carmelo we will collect your email address, password and full name, or collect such information from your Google account.

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To make a reservation on Carmelo we will collect your booking information directly from you or from third parties that you have made your reservation through.

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When you check-in, we will collect your own and your guests’ passport information and take a copy of it.

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We collect information relating to technical and customer support requests you contact us with.

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If you subscribe to our newsletter, we will use your email address for marketing purposes.

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You may opt-out of our promotional emails by sending an email to info@thecarmelo.com

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You are not legally required to provide us your information.

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We automatically collect information about the locking and unlocking of the apartment door when using the App’s smart lock feature.

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We will automatically collect information about your personal computer and mobile device.

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We also collect analytics information about your use of Carmelo.

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The overall personal information outlined above will be referred to as the "Information" or “Personal Information”.

How We Process And Use Personal Data

We process your data for the following purposes:

To operate Carmelo and provide its services and features.

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To send you administrative notifications relating to Carmelo.

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To send you promotional messages relating to Carmelo.

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To develop and enhance Carmelo.

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To provide user technical or customer support.

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When Your Personal Data Is Shared With Others

We will not share your information with third-parties, except in the events listed below or when you provide us your explicit and informed consent

We share your information with our service providers helping us operate our business.

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If you violated the law, we will share your information with competent authorities.

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We will share your information if we are legally required.

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Children’s Privacy

We do not knowingly or intentionally collect information about children who are under 13 years of age.

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Security And Data Retention

We retain personal data as needed to support Carmelo and thereafter for compliance and legal purposes.

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We implement measures to secure your Information

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California Residents

When you use Carmelo, other parties may collect personally identifiable information about your activities over time and across different websites or online services.

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Cookies And Other Trackers

What are cookies?

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We use cookies necessary to operate Carmelo, for statistics, for marketing purposes and to remember your preferences.

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You can always delete or disable cookies

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Additional GDPR Information

The joint data controllers of your personal data.

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Legal bases for processing your information.

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We will transfer your Information internationally only in accordance with applicable data protection laws.

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You have certain rights to access, update or delete your information, obtain a copy of your Information, withdraw your consent and object or restrict certain data processing activities.

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You have a right to submit a complaint to the relevant supervisory data protection authority.

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Changes To This Privacy Statement

If we change this Statement, we will provide you notice of such change through Carmelo.

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Contact Us

You can contact us at contact@thecarmelo.com

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